Frequently Asked Questions
What makes Real Smokes' products unique?
How can I get in touch for questions or feedback?
How fast is the delivery service?
What are the upcoming du maurier signature and Belmont options?
How do I place an order?
Simply browse our online store, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.
How is my order shipped?
Orders are typically shipped via standard courier services. You will receive a tracking number once your order is processed.
Is there an age restriction for purchasing products?
Yes, you need to be at least 19 years old (or the legal smoking age in your province) to purchase products from our website. Age verification is required at checkout.
How can I contact customer support?
You can reach our customer support team through the contact form on our website, via email at info@realsmokes.ca, or by telephone during business hours.
Can I change my order after placing it?
If you need to make changes, please contact us as soon as possible. We may be able to modify your order if it hasn't been processed yet.
Do you offer discreet shipping?
Yes, we prioritize customer privacy and offer discreet packaging for all shipments.
How do I get free shipping?
Well, when the products purchase is made over $150 amount then you will get automatically approved for our promotional offers on RealSmokes.ca. Good luck Always!